Refund policy

We want you to love your Neblima. If something isn't right, we're here to help.

RETURN WINDOW
We accept returns within 30 days of delivery.

CONDITION
Items must be unworn, unwashed, and in original condition with all tags attached. For hygiene reasons we can't accept items that show signs of wear.

HOW TO START A RETURN
The quickest way is from your Neblima account: open the order and choose Request return.

If you checked out as a guest, or you can't find your order, email hello@neblima.co with your order number and the reason for the return and we'll take it from there.

Either way, please wait for return instructions before sending anything back.

RETURN SHIPPING
Customers are responsible for return shipping costs, unless the item arrived damaged or was not what you ordered — in those cases we cover it.

REFUNDS
Once we receive and inspect your return, we'll issue a refund to your original payment method within 5–7 business days. Your bank or card issuer may take a few days more to show it. Original shipping charges are not refunded.

If your order qualified for free shipping and a return brings it below the $100 threshold, the $8 standard shipping cost will be deducted from your refund.

EXCHANGES
The fastest way to exchange is to return your original item for a refund and place a new order for what you'd like instead.

DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or incorrect, email hello@neblima.co within 7 days of delivery with a photo. We'll make it right at no cost to you.

CONTACT

Questions about a return? Email hello@neblima.co.