Shipping policy

Shipping Policy

Thank you for shopping with Neblima. Here's how we ship your orders.

PROCESSING TIME
Once a piece is in stock, orders are processed within 2–5 business days, excluding weekends and public holidays. You'll receive an email with tracking as soon as your order ships.

SHIPPING RATES
Standard shipping (3–7 business days after processing):
• Free on orders of $100 or more
• $8 flat rate on orders under $100

Express shipping (2–3 business days after processing): $15

Delivery estimates are not guarantees. Timing after an order leaves us is in the carrier's hands and may be affected by weather, holidays or carrier delays.

WHERE WE SHIP
We ship within the United States only. We do not currently ship internationally.

Orders ship from Waltham, Massachusetts.

We are unable to deliver to P.O. boxes or APO/FPO addresses.

ORDER TRACKING
You'll receive a tracking number by email once your order ships. If your tracking hasn't updated for 7 days, email us and we'll help chase it.

LOST OR DAMAGED PACKAGES
If your order arrives damaged, or doesn't arrive at all, email us at hello@neblima.co within 7 days of the estimated delivery date. Please include your order number and, for damage, a photo. We'll work with the carrier to put it right.

INCORRECT ADDRESSES
Please check your shipping address carefully at checkout. We can't reroute a package once it has shipped, and we're not able to replace orders lost because of an address entered incorrectly.

CONTACT
Questions about a shipment? Email hello@neblima.co