Terms of service

These Terms of Service govern your use of neblima.co and any purchase you make from us. By using this site or placing an order, you agree to these terms. Please read them.

Neblima is based in Waltham, Massachusetts, United States. In these terms, "we", "us" and "our" mean Neblima; "you" means you.

ELIGIBILITY
You must be at least the age of majority in your state to purchase from us, or have the consent of a parent or guardian.

PRODUCTS

We do our best to show our products accurately. Screens vary, and natural fibers vary, so slight variation in color and texture between what you see and what arrives is normal and is not a defect.

Fiber content and dimensions are listed on each product page. Most of our collection is baby alpaca, made in Peru from fiber sourced in the Andean highlands. A few pieces use other fibers, including merino, mulberry silk and Pima cotton.

PRICING AND AVAILABILITY
Prices are in US dollars and may change without notice. We may correct pricing errors, and we may limit or cancel quantities purchased per person or per order.

All products are subject to availability. We may discontinue any product at any time.

ORDERS
Your order is an offer to buy. We may accept or decline it. If we cancel an order after you've been charged, we'll refund you in full.

PAYMENT
Payment is taken at checkout through Shopify's payment processing. We don't store your card details. You confirm that the payment method you use is yours and that you're authorized to use it.

Applicable sales tax is calculated at checkout.

SHIPPING AND RISK OF LOSS
Shipping terms are set out in our Shipping Policy, which forms part of these terms. Title and risk of loss pass to you when the carrier takes possession of your order.

RETURNS
Returns are governed by our Refund Policy, which forms part of these terms.

INTELLECTUAL PROPERTY
The Neblima name, logo, product photography, and the text on this site belong to us. You may not use them commercially without our written permission.

ACCEPTABLE USE
Don't use this site for any unlawful purpose, don't attempt to interfere with its operation or security, and don't attempt to access accounts or data that aren't yours.

THIRD-PARTY SERVICES
This site runs on Shopify and uses third-party services for payment, shipping and analytics. Their terms and privacy practices are their own.

DISCLAIMER
This site and our products are provided "as is". To the fullest extent permitted by law, we disclaim all warranties not expressly stated here, including implied warranties of merchantability and fitness for a particular purpose. Some states don't allow these exclusions, in which case they may not apply to you.

LIMITATION OF LIABILITY
To the fullest extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect, incidental or consequential damages.

INDEMNITY
You agree to indemnify us against claims arising from your breach of these terms or your misuse of this site.

PRIVACY
Our Privacy Policy explains how we handle your personal information and forms part of these terms.

GOVERNING LAW
These terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law rules. Any dispute will be brought in the state or federal courts located in Massachusetts.

CHANGES
We may update these terms at any time by posting a revised version on this page. Changes apply to orders placed after they're posted.

SEVERABILITY
If any part of these terms is found unenforceable, the rest stays in effect.

CONTACT
Questions about these terms? Email hello@neblima.co.